Q: When should I contact a moving company?

A: Movers recommend that you schedule an estimate at least 1 month prior to your planned moving date. This gives the homeowner enough time to make a decision and movers enough time to accommodate your move. 

​

Q: What's involved in an in-home estimate? 

A: We find that we give the most accurate price when we come out to your home and take an inventory of what you plan on moving. It's also a great opportunity to answer any questions you might have. 

​

Q: How long does an estimate take?

A: This process usually takes no longer than 30 minutes to complete. 

​

Q: How is pricing determined?

A: Everything is based off of an hourly rate. When sending you an estimate, we break everything down into prep and load time, travel time, offload time, fuel, and materials used. Additional charges are made for long distance travel costs and specialty items (pianos, gun safes, etc.) 

​

Q: My move date changed, what should I do?

A: Since we are a family owned and operated moving company, we tend to be much more flexible than other moving companies when it comes to date changes. As long as we have availability on that day, we have no problem changing it as long as you give us notice as soon as possible.

​

Q: Is there a deposit required?

A: Yes, for local moves we require a $200 deposit and for long distance moves a 10% deposit is required.

​

Q: How do I book a move?

A: To book your move with us after receiving an estimate, just give us a call or send an email letting us know. A deposit is required so we will send you our address if you would like to send a check or give you a authorization form if you wish to use credit card. 

​

Q: I need to add and/or remove items from my estimate, what should I do?

A: We understand that with moving, things are always changing between dates, times, and items. All you have to do is send us an email with your changes and will let you know if there will be a difference in price.

​

Q: What is the protocol if I'm moving appliances?

A: With appliances, you must unplug and clean them before the moving date. 

​

Q: What size trucks does J&M have?

A: Our trucks range from 16'-26' as well as tractor trailers used for extremely big jobs and long distance moves. 

​

Q: Where is the storage facility located?

A: Our storage facility is located in Woonsocket, RI. Payment is by monthly rates determined during an estimate.

​

Q: Is it temperature controlled?

A: Yes, our facility is temperature controlled so your items being stored are safe and protected.

​

Q: What is J&M's insurance policy? 

A: Our insurance covers $0.60 per pound up to $2,000 per item. If you would like to download a copy of our policy, click here.

​

Q: Are trucks shared with other customers?

A: We believe that jobs go a lot smoother when individual trucks are used for individual jobs, so we do not share trucks with different moves. This helps eliminate the error of mixing items up or possible damage to them.

​

Q: What are the payment options? 

A: For a deposit, we accept check or credit card. For final payment cash, credit card, or check is accepted. 

​

Q: Should we tip the movers?

A: Just like any service, tipping is never required. If you feel as though our workers provided the best service possible and would like to reward them for their hard work, tips are always appreciated.